We're beginning to see our backend recover from the outage. But our vendor is still showing an active incident, so we're going to keep monitoring until we're confident that we're back online.
Identified
We're beginning to see our backend recover from the outage. But our vendor is still showing an active incident, so we're going to keep monitoring until we're confident that we're back online.
Identified
The team has identified the cause of the issue. An upstream vendor is currently having an outage that's preventing backend actions from running. This includes outbound email and drafts.
We're continuing to monitor the situation, and will keep you all updated!
Investigating
We're currently investigating customer reports of emails not sending. This is impacting both outbound emails, as well as sending drafts.
We'll post updates as we learn more.
